Courtenay Vickers RD (CVRD) respects all client’s privacy and is committed to protecting their personal information. This Privacy Policy explains how CVRD collects, uses, and discloses personal information when clients access services at CVRD. By using CVRD’s services, the client consents to the collection, use, and disclosure of their personal information in accordance with this policy.

CVRD will keep everything shared by the client in utmost confidence according to the Personal Health Information Protection Act, 2004 (“PHIPA”). There are certain circumstances that require CVRD by law to disclose confidential information. These are:

• When there is a clear and imminent risk of serious harm to someone (the client or other)

• When a provider at CVRD suspects that a child (<16 years old) is at risk of abuse or neglect

• When a client tells CVRD that they have been sexually abused by a regulated health professional

• When a court of law subpoenas the record

• When the College of Dietitians of Ontario inspects records as a part of their regulatory activities in the public interest

Privacy of Personal Information – Use, Disclosure, and Retention of Information:

Courtenay Vickers RD keeps records of all sessions and communications. These records will contain personal health information (including the client’s name, date of birth, health history, phone number, address, email, etc.), and summaries of what is discussed during sessions.

• This information is maintained and stored in a secure online charting system called Jane.

• CVRD is required to keep client’s records for at least 10 years beyond the last contact with the client

• Sessions are conducted virtually and can be over phone or online via Jane or Zoom. This is a highly secure platform specifically designed for health care professionals to use with their clients.

• Communication is also offered by email. CVRD recognizes that there can be privacy risks related to the use of these technologies. CVRD does their best to be careful with regard to client’s privacy when using these forms of communication, however CVRD is not able to guarantee privacy of any information shared via email.

• Clients have the right to review the information in their file at any time. If a client disagrees with the information, either a correction will be made, or the disagreement will be noted.

• There may be times where a provider at CVRD may feel it’s necessary to discuss or share a client’s personal health information with another health professional within their circle of care, such as a physician or therapist. Should this occur, all encounters will be kept confidential and documented accordingly.

Courtenay Vickers RD reserves the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised policy on our website.

If any client or prospective clients have any questions or concerns about the privacy practices at CVRD or this Privacy Policy, please contact: Courtenay Vickers RD at hello@courtenayvickersrd.com

Clients also have the right to complain to the Information and Privacy Commissioner of Ontario at the address below if there are concerns about Courtenay Vickers RD’s privacy practices or how a client’s personal health information has been handled:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8
Telephone: 1 (800) 387-0073
Fax: (416) 325-9195
www.ipc.on.ca